Email notifications
LabFlow sends transactional email only — a message because something happened that concerns you. There are no marketing sequences.
:::note Delivery is being finished The set of emails and their wording are approved. Moving every email onto one branded layout, with a plain-text part, is in progress. Everything an email mentions is also in the application, so treat an email as a notice and the application as the record. :::
No clinical content in an email
An email never carries a result, a value, a test name or a patient's name. It says that something is waiting and asks you to sign in:
- A patient's "A report is ready" says to sign in to read it.
- A staff member's "A critical result is verified" follows the same rule: no patient, test or value.
- "An order is placed for your patient" does not name the patient.
Two emails an older version of the product sent are gone for the same reason: no two-factor code is sent by email (two-factor is an authenticator app), and LabFlow never mails a report link to an address somebody typed — a patient shares a result with the one-result link instead.
What is emailed
| Group | Emails |
|---|---|
| Account and access | Staff invitation · Patient portal invitation · Clinician invitation · Security alert for a new device · Security alert when two-factor changes |
| Review decisions | Identity check approved, more asked for, or rejected · Laboratory application approved or rejected |
| Contact and data requests | A contact message or data request reaching the LabFlow inbox · Confirmation to the person who made a data request · The answer: acknowledged, carried out or withdrawn |
| Patients | A report is ready · An invoice is waiting · A laboratory asks for feedback · A visit is confirmed, has a new time, or is cancelled |
| Staff notices | A critical result is verified · A control run is rejected · A specimen is rejected at receipt · An order is placed for your patient · An invoice passes 30 days · A report you signed is amended |
| Platform notices | The terms or the privacy policy change · Plan limits start being enforced |
There is no welcome email: every account begins with an invitation or an approved application, and both are already emailed.
Feedback requests
A feedback email goes to the patient's portal account address. The link opens /feedback/:token, which signs nobody in and shows no result. See Feedback after a visit.
Related: Patient portal · Settings