Listing a laboratory and My lab
A laboratory appears in the public directory at /laboratories only after a person on the LabFlow team has reviewed its application. Listing a laboratory is not self-service, because a listing is a claim a clinician relies on.
This page is for laboratory owners. Creating a laboratory workspace itself is covered in Create or join a laboratory.
Applying
/apply-lab-owner — four steps: "Four things, and a person reads the fourth."
| Step | What you give |
|---|---|
| 01 The organisation | Registered (legal) name, registration number, principal town |
| 02 What you do | The departments you run in house. Work you refer out is declared per test on your catalogue later |
| 03 Evidence | The accreditation certificate — PDF, JPG or PNG, up to 8 MB |
| 04 Our review | A person on the LabFlow team reviews the application |
An application can be left half-finished; the draft is kept until you send it. Nothing is published until the review passes, and a rejected application publishes nothing at all.
Following the application
/lab-application/status shows where it has reached. The outcomes are:
- Approved — "Your laboratory is listed." The listing starts as a draft; nothing is public until you publish it.
- Not approved — the reviewer's reason is shown, and Answer and resend reopens the same application with your answers in it, so a refusal is answered rather than restarted.
- Withdrawn — you closed it, and can send a new one when ready.
The reviewer's side is described in Platform administration.
My lab
The owner's area, on the owner's navigation under My laboratory and Requests.
| Address | What it is |
|---|---|
/my-lab | Requests waiting longer than a working day, tests this month, who may release, listing views |
/my-lab/profile | The public listing — "Everything on this page is a promise to a stranger." It includes a preview built from the same fields as the real directory card |
/my-lab/staff | People, their roles, identity status and site |
/my-lab/locations | Collection points |
/my-lab/tests | The catalogue as the directory reads it, including an optional published price |
/my-lab/analytics | Receipt-to-result turnaround and volume, and a comparison against comparable laboratories |
/my-lab/requests · /my-lab/requests/:requestId | Requests sent to your laboratory |
The three lists are read by the public directory, so an entry left wrong in them is wrong where a clinician sees it.
/my-lab/analytics shows nothing until there is enough work to measure: "Fewer than 30 results is noise." The peer comparison shows no heading when there are fewer than five comparable laboratories.
Requests
A request asks a laboratory "whether it can take this work" — it is not a booking and not a quote. It goes to one laboratory; sending the same work to three is three requests.
- Inbound (
/my-lab/requests) — clinicians waiting to hear from you. Accepting a clinician's request is what lets that clinician order from you. - Sent (
/requests/new, then/my-requests) — requests you have sent to other laboratories. There is nothing to accept on your side; the page shows whether they have answered and how long you have waited.
Related: Users and access · Referral programme