Moving from NHS App to LabFlow
The NHS's own app in England: test results, GP letters and family or carer access, also usable through the NHS website without downloading anything. Last checked 7 November 2026. Check NHS App yourself, because a page that says something newer than this one is right.
The side-by-side comparison, with LabFlow's own limits, is on the LabFlow site. This page is about making the move.
Before you move
- Choose the NHS App if you are registered with a GP in England, because your results and letters are already there and nothing has to be set up.
- Choose LabFlow if your laboratory is a private or independent one that does not report into the NHS, and you want its results in an account you control.
The move, step by step
There is no way to bring a record across. LabFlow imports nothing from NHS App or from any other system.
- Keep what NHS App holds. Download what it lets you download and keep it somewhere of your own. The pages we checked do not say how long it stays available after you leave.
- Find a laboratory that runs LabFlow. The directory lists those that have published a listing. LabFlow's portal only holds results from laboratories on LabFlow.
- Open the patient portal once a laboratory has linked your account to your record and released something.
- Share a report, and stop sharing it when you choose. A share opens one whole report. There is no LabFlow ID to give a laboratory, no access request to accept and no sharing section by section.
NHS App's prices
As its own pages stated them on 7 November 2026, not converted between currencies. LabFlow's are on the pricing page.
| Plan | Price | What the page says | Source |
|---|---|---|---|
| NHS App | No price stated | No price stated on the page | Source |
What each one says it does
"Not stated on the pages we checked" is not a no. Ask NHS App. LabFlow's column lists only what has shipped.
| What we looked for | NHS App | LabFlow |
|---|---|---|
| A price on the public page | No (source) | Yes |
| A free plan, or free for the person | Not stated on the pages we checked | Yes |
| The person decides who sees a record | In part (source) | Yes. One frozen report at a time, by a link the person can withdraw. |
| Share one section only (one test, one report) | Not stated on the pages we checked | No. A share opens one whole report. There is no grant for the ECG only or the X-ray only. |
| A laboratory asks for access by the person's ID and the person accepts | Not stated on the pages we checked | No. Not in the product today. There is no ID to give and no request to accept. |
| Access can be withdrawn later | Not stated on the pages we checked | Yes |
| Records from more than one laboratory or clinic in one place | Not stated on the pages we checked | In part. Every LabFlow laboratory the person used. Nothing is imported from outside LabFlow. |
| Records kept for years, stated on the page | Not stated on the pages we checked | In part. Free keeps 12 months, then read-only. The paid plans set no cap. No number of years is promised. |
| An Android app | In part (source) | Yes |
| Works in a browser | Yes (source) | Yes |
What LabFlow does not have
LabFlow has no ID a person can give a laboratory, no laboratory access requests and no sharing section by section. It has no desktop app, promises no retention period and makes no backup commitment. No laboratories run it in production. Status and limits has the full list.