Moving from Patients Know Best to LabFlow
A UK patient-held record, free to the person and paid for by organisations, available on the web, on mobile and inside the NHS App, where the person chooses who to share with. Last checked 7 November 2026. Check Patients Know Best yourself, because a page that says something newer than this one is right.
The side-by-side comparison, with LabFlow's own limits, is on the LabFlow site. This page is about making the move.
Before you move
- Choose Patients Know Best if you are in the UK and your hospitals and GP already feed it, because test results then arrive without you doing anything, inside the NHS App.
- Choose LabFlow if you are outside the NHS, your laboratories are independent, and you want the laboratory and the patient on the same record from the day the specimen is collected.
The move, step by step
There is no way to bring a record across. LabFlow imports nothing from Patients Know Best or from any other system.
- Keep what Patients Know Best holds. Download what it lets you download and keep it somewhere of your own. The pages we checked do not say how long it stays available after you leave.
- Find a laboratory that runs LabFlow. The directory lists those that have published a listing. LabFlow's portal only holds results from laboratories on LabFlow.
- Open the patient portal once a laboratory has linked your account to your record and released something.
- Share a report, and stop sharing it when you choose. A share opens one whole report. There is no LabFlow ID to give a laboratory, no access request to accept and no sharing section by section.
Patients Know Best's prices
As its own pages stated them on 7 November 2026, not converted between currencies. LabFlow's are on the pricing page.
| Plan | Price | What the page says | Source |
|---|---|---|---|
| Patients Know Best | Free | Free to the person; paid for by organisations | Source |
What each one says it does
"Not stated on the pages we checked" is not a no. Ask Patients Know Best. LabFlow's column lists only what has shipped.
| What we looked for | Patients Know Best | LabFlow |
|---|---|---|
| A price on the public page | Yes (source) | Yes |
| A free plan, or free for the person | Yes (source) | Yes |
| The person decides who sees a record | Yes (source) | Yes. One frozen report at a time, by a link the person can withdraw. |
| Share one section only (one test, one report) | Not stated on the pages we checked | No. A share opens one whole report. There is no grant for the ECG only or the X-ray only. |
| A laboratory asks for access by the person's ID and the person accepts | Not stated on the pages we checked | No. Not in the product today. There is no ID to give and no request to accept. |
| Access can be withdrawn later | Not stated on the pages we checked | Yes |
| Records from more than one laboratory or clinic in one place | Yes (source) | In part. Every LabFlow laboratory the person used. Nothing is imported from outside LabFlow. |
| Records kept for years, stated on the page | Not stated on the pages we checked | In part. Free keeps 12 months, then read-only. The paid plans set no cap. No number of years is promised. |
| An Android app | In part (source) | Yes |
| Works in a browser | Yes (source) | Yes |
What LabFlow does not have
LabFlow has no ID a person can give a laboratory, no laboratory access requests and no sharing section by section. It has no desktop app, promises no retention period and makes no backup commitment. No laboratories run it in production. Status and limits has the full list.